Complaints Procedure

As an Appointed Representative of New Leaf Distribution Limited, A-Star Financial Solutions is committed to providing you with a high standard of service. If you are dissatisfied with any aspect of our mortgage advice or financial consultations, please let us know so we can address your concerns promptly.

complaints@newleafgroup.co.uk
Write to: New Leaf Distribution Ltd, 165 – 167 High Street, Rayleigh, Essex SS6 7QA
Call: 01702 431130

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR